Nothing starts without a written scope
If it is not on the estimate we do not bill it — and we do not "discover" it after the demolition is done.
About
Seven years of showing up.
Optima Pro Service LLC started in 2019 as a one-truck repair business in Oakland, Maryland. Seven years later we run twelve trades for homeowners, rental portfolios, HOAs and commercial property across nine states — and we still answer our own phone.
The short version
From one truck to twelve trades.
We opened in 2019 doing what most small contractors do: repairs, punch lists and the jobs bigger companies would not drive out for. It is a hard way to start, and it teaches you two things quickly — that most property problems are really scheduling problems, and that the weather finds every shortcut a previous contractor took.
The service lines came from customers, not from a business plan. Owners who trusted us with a repair asked whether we painted. Managers who liked the paint work asked whether we could turn a unit. Turning units meant cleaning, flooring and the licensed trades, so we added those too — some in-house, some through trade partners we had already worked beside for years. Twelve service lines later, the pitch is simple: you make one call instead of six.
The extra states came the same way. A client with properties in Maryland bought properties in Pennsylvania and asked whether we could cover them. Rather than turn the work down or pretend we had crews everywhere, we built a vetted subcontractor network in each market we took on, and kept the part that actually matters in-house: the scope, the schedule, the documentation and the single person you call when something is wrong.
What has not changed is how a job runs. Nothing starts without a written scope. Everything gets photographed. One person owns the job from the first phone call to the final walkthrough. It is unglamorous, and it is the entire reason clients from our first year are still on the schedule.
By the numbers
What seven years adds up to.
- 350+
- Vetted trade partners in the network
- 97%
- Jobs completed on or before the promised date
- 92%
- Work from repeat clients and referrals
- 600+
- Owners, managers and businesses served
How we operate
Three things we do not flex on.
Every job gets photographed
Before, during and after. You see the work whether or not you were on site, and so does an owner, a board or an insurer if it comes to that.
One point of contact, start to finish
You will know whose phone to call, and it will not be a dispatch queue.
Process
What you get at every step.
Anyone can promise quality. Here is the paperwork you actually receive, in order.
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Step 01
Intake
We confirm we have your request, name who owns it, and tell you when the next step happens.
A written acknowledgement with a named contact
-
Step 02
Assessment
A site visit or a photo review, and a written summary of what we found — including anything you did not ask about.
A condition summary and dated photos
-
Step 03
Estimate
Line by line and priced by line, so you can cut scope instead of haggling over a single total.
An itemized estimate and a start date
-
Step 04
Execution
Work photographed as it happens, and any change priced and approved before the extra work starts.
Daily photos and signed change orders
-
Step 05
Close-out
We walk the job with you and sign it off together, then everything lands in one place.
Sign-off, before-and-after photos, one invoice, warranty in writing
Coverage
Nine states, run from one office.
Our office is in Oakland, Maryland. The crews are local to your property. What stays central is the part clients actually buy: one scope, one schedule, one set of documentation and one person accountable for all of it.
Active markets
- WA · Washington
- CA · California
- CO · Colorado
- MO · Missouri
- PA · Pennsylvania
- MD · Maryland
- GA · Georgia
- SC · South Carolina
- FL · Florida
Adding a market takes us about a quarter — long enough to vet local trade partners properly rather than subcontract to whoever answers first. If your portfolio sits outside these nine, tell us where and we will say honestly whether we can cover it yet.
Who shows up
Vetted, insured, identifiable.
Every trade partner in the network is checked for license status where their trade requires one, carries their own general liability coverage, and agrees to our photo and quality standards before the first work order. Background-check scope: [CONFIRM].
Client feedback
What clients say.
Ask us for the reference behind any of these and we will connect you.
They turned eleven units for us last spring and every single one hit the listing date. The photo reports alone saved me two trips a week.
I had three contractors ghost me before Optima Pro. They quoted in writing, showed up when they said, and the invoice matched the estimate to the dollar.
Our board needed documentation we could actually file. They were the first vendor who sent the certificate of insurance before we had to ask twice.
The furnace died on a Saturday in January with a tenant in the house. Someone answered at 9pm and we had heat back the next morning.
We consolidated six vendors down to one. My accounts payable team noticed before I did.
They found a roof problem while they were quoting a bathroom, told us it could wait until spring, and put it in writing. That is why we kept calling.
Our changeover window is four hours. They hit it every week for two seasons, and the guest reviews went up because of it.
Move-out damage used to be an argument. Now it is a dated photo set and the deposit conversation takes five minutes.
Next step
Put us on a job and judge the paperwork.
Start with something small. That is how most of our long-term clients started.