Contact
Tell us what the property needs.
Free written estimates on every job. Call, text or email and you will have a reply within one business day — usually the same day if it reaches us before 3 PM ET.
Four ways in
Pick whichever suits the job.
A person answers the phone during office hours, and the emergency line is answered around the clock. Nothing here goes into a ticket queue.
Call 443 331 4240
The fastest route for anything urgent, and the only one we recommend in an emergency. Someone who can actually scope the work picks up.
Answered 24/7 for emergencies
Text 443 331 4240
Best when you can show us the problem. Send photos of the stain, the leak or the panel and we will tell you which trade it actually is before we quote it.
Photos welcome
Email us
client@optimaproservices.com
Best for scopes, bid packages, and W-9 or certificate-of-insurance requests. Documents come back the same business day.
Reply within one business day
Visit the office
5000 Thayer Center STE COakland, MD 21550
A street address, not a mailbox. Come in, or get directions and see for yourself that we are where we say we are.
Get directions
Office hours
When we answer.
- Monday to Friday
- 8:00 AM – 6:00 PM ET
- Saturday
- 9:00 AM – 2:00 PM ET
- Sunday
- Emergency line only
- Emergencies
- 24/7, every day — burst pipes, no heat, no power, storm damage and open roofs
- Estimates
- Free, itemized in writing, no obligation and no follow-up pressure call
After you get in touch
What happens next.
Four steps, and you are under no obligation at any of them.
-
Step 01
We talk it through
On the phone, by text or by email — whichever you used to reach us.
A named contact
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Step 02
We look at the work
A site visit, or your photos if that gets you an answer faster.
A condition summary
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Step 03
You get it in writing
Itemized, with a start date. No obligation and no pressure call afterwards.
A written estimate
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Step 04
You decide
Approve it and we schedule. Or do not — the estimate is yours to keep either way.
A scheduled start date
Common questions
Before you call.
Do you charge for estimates or site visits?
No. Estimates and the visit needed to produce one are free, and the estimate is itemized in writing.
Can you send a certificate of insurance and W-9 before we open a work order?
Yes, and we would rather send them up front than have you ask twice. Email client@optimaproservices.com and we will return the documents the same business day, including an additional-insured endorsement if your process needs one.
Do you take one-off small jobs?
Yes. A handyman punch list is the most common first job we get, and plenty of long-term clients started with a single repair.
Where do you work?
Nine states — Colorado, Washington, California, Maryland, Florida, Georgia, South Carolina, Missouri and Pennsylvania — coordinated from our Oakland, Maryland office through vetted local crews. Tell us the city and state and we will confirm coverage and timing before anything is scheduled.